What is Mobile CRM?
Attracting new customers and retaining the existing ones is the foremost need of any enterprise business. That is where customer relationship management (CRM) strategies are playing a pivotal role as they facilitate enterprises to manage and nurture their interactions with customers vis-à-vis sales prospects. CRM strategies now rely on various technologies to organize, automate, and synchronize business processes that include not only sales related activities, but also customer service and technical support.
Today’s leading businesses are agile—and mobile. Executives, service agents, and salespeople are increasingly asked to do business wherever they are, whether it’s on-site at a client or partner office, on a plane, at home, or in a hotel room. They can’t afford slowdowns or delayed access to client information and CRM tools and resources.
Your customers today have greater expectations than ever for rapid response. People in your organization – field sales and service staff, mobile professionals, and executives – need the right information at all times, to respond to these demands. Equipping your staff with mobile CRM software gives you the edge over your competitors with access to accounts, sales deals, service cases, and schedules while on the road. No more waiting for a laptop to boot up, or fumbling through account notes before an important sales call.
- Get your staff using Mobile CRM software today to:
- Get the edge on your competitors to win more deals
- Reduce staff downtime and increase field productivity with access to customer information at all times
- Increase customer face time by reducing time spent on office administration
- Build customer intimacy by reviewing up-to-date customer details before a meeting
- Improve sales forecast accuracy through real-time updates from the field
- Increase CRM data accuracy
EQUOS Mobile CRM provides a complete set of CRM capabilities, such as
- Sales force automation
- Customer support & service
- Marketing automation
- Inventory management
- Activity management
- Security management
- Calendaring
- E-mail integration
Our Mobile CRM provides many extensibility and customization features to enable your CRM solution to meet the needs of your business.